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Board of Grievances Achieves ISO 20000 Certification for IT Service Management

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Riyadh: The Board of Grievances has achieved the ISO 20000 certification for its IT Service Management System, underscoring its outstanding performance and commitment to delivering high-quality services, while further enhancing its collection of international certifications and quality accreditations.



According to Saudi Press Agency, this recognition reflects the board’s dedication to implementing best practices in procedures, administrative support, digital transformation, and ongoing innovation efforts.



The board’s digital support platform earned the ISO 20000 certification for its high-quality performance, innovative solutions in administrative and judicial tasks, and focus on performance standards, business continuity, and risk management. It manages technical support requests for all the board’s platforms, services, and facilities in Saudi Arabia.



This certification marks a significant stride for the Board of Grievances in improving performance and technical efficiency, building on past achievements. The board has previously garnered international certifications in digital judicial business continuity, quality procedures, information security, risk management, and innovation.

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