CallTower Expands Growth Leadership Team in EMEA

CallTower Welcomes New EMEA Sales Directors and Sales Operations Manager: Pedro Dias, Sean Blackmore, Rick Sellers and Giggsy Jayaweera

SALT LAKE CITY, UT, ROCHESTER, NY, BOSTON, MA, LONDON, June 20, 2024 (GLOBE NEWSWIRE) — CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, including Microsoft TeamsWebex by Cisco, and Zoom, is thrilled to announce the appointment of Pedro Dias, Sean Blackmore, and Rick Sellers as Sales Directors for the Europe, Middle East, and Africa (EMEA) region and Giggsy Jayaweera as Sales Operations Manager EMEA, reporting to Paul Holden, Vice President of EMEA Sales.

Pedro Dias, with over 18 years of experience, joins CallTower in Portugal, bringing expertise from key positions at BroadSoft, Cisco, and Akixi. His strategic initiatives and client relationships align seamlessly with CallTower’s values, driving growth and partnerships in EMEA, leading Cisco-based initiatives.

Sean Blackmore, an experienced professional in channel partnerships and technology, will lead CallTower’s Microsoft practice and complementary partnerships, including Solgari. His appointment reflects CallTower’s commitment to growth and innovation in Europe.

Rick Sellers joins CallTower EMEA to head the ZOOM team. With a background in technical and sales roles, Rick’s passion for understanding customer needs and experience with various industries make him a valuable addition to the team. Rick’s diverse experience, spanning from the US to Asia, brings a wealth of knowledge to CallTower.

Finally, Giggsy Jayaweera joins the CallTower EMEA Team in the role of Sales Operations Manager EMEA.  Giggsy brings vast experience in operational efficiency and productivity, helping improve selling time. He will work closely with the EMEA Sales Team whilst also working with the existing domestic Sales Operations as CallTower scales globally.

“We are thrilled to welcome Pedro, Sean, Rick and Giggsy to our EMEA team,” said Paul Holden, Vice President of EMEA Sales at CallTower. “Their extensive experience and proven track records will be invaluable as we continue to drive growth and innovation in the region. Having worked with all four new hires in previous roles at different companies, I chose them specifically as both the best in the industry and a great cultural fit for CallTower.”

“As we expand our presence in the EMEA region, I am thrilled to introduce our dynamic new sales team and sales ops members,” confirmed CallTower CRO William Rubio. “Their passion, expertise, and dedication will drive our success and strengthen our commitment to excellence in serving our customers across EMEA.”

CallTower’s expansion into EMEA in recent months has been fast-paced, with announcements regarding the expanded scope of Microsoft Teams Operator Connect into 17 new EMEA territories and the addition of Paul Holden as the Vice President of EMEA Sales in March of 2024.

About CallTower

Transforming how we connect across the globe! Dive into the future of global communication with CallTower, where the forefront of innovation meets the vast expanse of connectivity. CallTower is revolutionizing communications through cutting-edge technology.  CallTower delivers seamless MS Teams, Zoom, and Webex voice solutions elevated by the integration of AI technology, comprehensive contact center solutions and one-click failover, marking a significant milestone in the communication landscape.

Since its establishment in 2002, CallTower has evolved into a global cloud-based, enterprise-class cloud communications (unified communications, contact center and collaboration) solutions provider, catering to the needs of expanding businesses globally. CallTower offers and supports cutting-edge solutions such as Operator Connect for Microsoft® Teams, MS Teams Direct Routing, GCC High Teams Direct Routing, Microsoft® 365, Cisco® Webex Calling / UCM, Cisco® CCP, Zoom Phone, Zoom (BYOB), and a range of contact center options, including Five9 for business customers.

For more information about CallTower and its award-winning services, please contact marketing@calltower.com

Kade Herbert
CallTower, Inc.
8003475444
marketing@calltower.com

GlobeNewswire Distribution ID 9156366

CallTower Expands Growth Leadership Team in EMEA

CallTower Welcomes New EMEA Sales Directors and Sales Operations Manager: Pedro Dias, Sean Blackmore, Rick Sellers and Giggsy Jayaweera

SALT LAKE CITY, UT, ROCHESTER, NY, BOSTON, MA, LONDON, June 20, 2024 (GLOBE NEWSWIRE) — CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, including Microsoft TeamsWebex by Cisco, and Zoom, is thrilled to announce the appointment of Pedro Dias, Sean Blackmore, and Rick Sellers as Sales Directors for the Europe, Middle East, and Africa (EMEA) region and Giggsy Jayaweera as Sales Operations Manager EMEA, reporting to Paul Holden, Vice President of EMEA Sales.

Pedro Dias, with over 18 years of experience, joins CallTower in Portugal, bringing expertise from key positions at BroadSoft, Cisco, and Akixi. His strategic initiatives and client relationships align seamlessly with CallTower’s values, driving growth and partnerships in EMEA, leading Cisco-based initiatives.

Sean Blackmore, an experienced professional in channel partnerships and technology, will lead CallTower’s Microsoft practice and complementary partnerships, including Solgari. His appointment reflects CallTower’s commitment to growth and innovation in Europe.

Rick Sellers joins CallTower EMEA to head the ZOOM team. With a background in technical and sales roles, Rick’s passion for understanding customer needs and experience with various industries make him a valuable addition to the team. Rick’s diverse experience, spanning from the US to Asia, brings a wealth of knowledge to CallTower.

Finally, Giggsy Jayaweera joins the CallTower EMEA Team in the role of Sales Operations Manager EMEA.  Giggsy brings vast experience in operational efficiency and productivity, helping improve selling time. He will work closely with the EMEA Sales Team whilst also working with the existing domestic Sales Operations as CallTower scales globally.

“We are thrilled to welcome Pedro, Sean, Rick and Giggsy to our EMEA team,” said Paul Holden, Vice President of EMEA Sales at CallTower. “Their extensive experience and proven track records will be invaluable as we continue to drive growth and innovation in the region. Having worked with all four new hires in previous roles at different companies, I chose them specifically as both the best in the industry and a great cultural fit for CallTower.”

“As we expand our presence in the EMEA region, I am thrilled to introduce our dynamic new sales team and sales ops members,” confirmed CallTower CRO William Rubio. “Their passion, expertise, and dedication will drive our success and strengthen our commitment to excellence in serving our customers across EMEA.”

CallTower’s expansion into EMEA in recent months has been fast-paced, with announcements regarding the expanded scope of Microsoft Teams Operator Connect into 17 new EMEA territories and the addition of Paul Holden as the Vice President of EMEA Sales in March of 2024.

About CallTower

Transforming how we connect across the globe! Dive into the future of global communication with CallTower, where the forefront of innovation meets the vast expanse of connectivity. CallTower is revolutionizing communications through cutting-edge technology.  CallTower delivers seamless MS Teams, Zoom, and Webex voice solutions elevated by the integration of AI technology, comprehensive contact center solutions and one-click failover, marking a significant milestone in the communication landscape.

Since its establishment in 2002, CallTower has evolved into a global cloud-based, enterprise-class cloud communications (unified communications, contact center and collaboration) solutions provider, catering to the needs of expanding businesses globally. CallTower offers and supports cutting-edge solutions such as Operator Connect for Microsoft® Teams, MS Teams Direct Routing, GCC High Teams Direct Routing, Microsoft® 365, Cisco® Webex Calling / UCM, Cisco® CCP, Zoom Phone, Zoom (BYOB), and a range of contact center options, including Five9 for business customers.

For more information about CallTower and its award-winning services, please contact marketing@calltower.com

Kade Herbert
CallTower, Inc.
8003475444
marketing@calltower.com

GlobeNewswire Distribution ID 9156366

iSON Xperiences announces leadership transition with appointment of Vitul Kwatra as Global Chief Executive Officer

iSON Xperiences is steadfast in its confidence that under Vitul’s leadership, clients, business partners, and employees can expect the same level of passion, commitment, and support

DUBAI, United Arab Emirates – EQS Newswire – 20 June 2024 – iSON Xperiences, a global leader in Customer Experience Management (CXM) and Business Process Outsourcing (BPO) announced the appointment of Vitul Kwatra as its incoming Global Chief Executive Officer, effective this month. Vitul Kwatra succeeds Pravin Kumar, who has served as Global CEO since the company’s founding in 2011.

A Legacy of Excellence and a Vision for the Future

“After many years of dedicated service and unwavering commitment to our company’s growth and success since its inception, Pravin Kumar will be stepping down from the role of Global Chief Executive Officer to take on a new role as Vice-Chairman of the Board,” said Vivek Gupta, Chairman of the iSON Xperiences Board. “Having an industry thought leader of his calibre on our side will be invaluable.”

Gupta continued, “Pravin’s tenure has been marked by substantial growth and successful entry into new markets. We are immensely grateful for his leadership, vision, and tireless efforts in steering the company through many challenges. His legacy will continue to inspire us as we embark on the next chapter of our journey.”

Welcoming a New Era of Growth and Opportunity

“We are thrilled to welcome Vitul Kwatra as our new Global CEO,” Gupta continued. “He brings more than 25 years of experience in both strategic leadership and hands-on management within leading organizations, including almost a decade with iSON Xperiences. During this time, he has played a pivotal role in driving the company’s growth and expansion across multiple geographies and service lines. His deep understanding of our business, coupled with his exceptional leadership skills, makes him the ideal candidate to lead iSON Xperiences into the next phase of its evolution.”

iSON Xperiences is steadfast in its confidence that under Vitul’s leadership, clients, business partners, and employees can expect the same level of passion, commitment, and support.

Download image: https://apo-opa.co/3VMi9ob

About Vitul Kwatra:

Vitul Kwatra is a seasoned global professional with over 28 years of experience and a remarkable track record of working with multinational conglomerates in the BT 100 and Fortune 500 sectors. Prior to joining iSON Xperiences, Vitul held the position of Group Director: Go to Market Excellence – Africa at Bharti Airtel Netherlands BV. In this role, he led the strategy, vision, and enablement of market-facing functions including Retail Distribution and Customer Experience across 17 countries in Africa. He also served as the India Business Head for the NRI segment at CITIBANK. Vitul has been at the helm of strategic roles with renowned corporations such as General Electric and American Express. At GE-SBI cards, he served as Customer Engagement Head, driving service excellence and revenue generation. Throughout his career, Vitul’s contributions culminated in numerous prestigious awards including the GE India President’s Award, People’s Champion Award at GE, and Operation Excellence Award at Citibank.

About iSON Xperiences:

Ranked among the top global Customer Experience Management (CXM) players in Africa, iSON Xperiences provides a flexible enablement platform for businesses that need help scaling up their workforce, daily business operations, debt collection solutions, or expansion into Africa. With a workforce of over 18,000 employees spanning 19 countries, we take pride in serving a vast base of 50 million global customers and skilfully managing over 500 million transactions each month. Our expertise spans Telecoms, BFSI, Energy, Media, Government, Retail, Aviation, and E-commerce, partnering with top brands and startups. Committed to tailored CX solutions, we prioritize innovation, customer delight, and affordability, reshaping global experiences and creating meaningful job opportunities.

Kuwait’s power grid strains amid summer conditions, high demand


Kuwait, Kuwait witnessed a power outage due to a surge in peak summer demand for electricity and sweltering summer conditions, where temperatures have risen higher than normal levels.

The Ministry of Electricity and Water has taken pre-emptive steps, including brief interruptions of power, to keep stability in the national power grid, KUNA reported.

The ministry called on the public to limit consumption during peak hours, from 11:00 am to 5:00 pm.

Source: Bahrain News Agency

Five drowned, 68 rescued during attempt to reach Spain’s Canary Islands


Madrid, Spain’s authorities reported today that dozens of migrants were rescued while attempting to reach the Canary Islands on a fishing boat that had been disabled by rough seas, resulting in the deaths of five people.

The Spanish Coast Guard stated that the bulk carrier “Philipp Oldendorff” spotted the drifting migrant boat 440 nautical miles (815 kilometres) south of Tenerife on Wednesday. The crew provided initial assistance to the migrants, while the cruise ship “Insignia” was redirected to the area to rescue the survivors.

The “Insignia” managed to retrieve three bodies from the boat, but adverse weather conditions prevented the retrieval of two additional bodies. Consequently, the ship left a location marker to facilitate further search efforts.

In recent years, the Canary Islands have become the primary entry point for illegal migrants from Africa to Spain, though the route remains the most dangerous maritime crossing.

Last week, the migration rights group Walking Borders reported that nearly 5,0
00 migrants had perished on this sea route during the first five months of 2024.

Source: Bahrain News Agency

UNRWA: 67% of the infrastructure in Gaza is destroyed or damaged


Gaza – Ma’an – UNRWA announced that approximately 67% of the water, sanitation and infrastructure facilities in the Gaza Strip were destroyed or damaged as a result of about 9 months of the ongoing Israeli war.

The agency explained through its account on the X platform that infectious diseases continue to spread, and temperatures are rising. “Lack of hygiene and drought threaten the health of people in Gaza,” she added.

Source: Maan News Agency