Riyadh:King Saud Medical City, a part of the Riyadh First Health Cluster, has introduced a new unified digital operating model aimed at enhancing the management of home healthcare operations. This initiative is intended to improve operational efficiency, elevate the quality of care provided to beneficiaries, and support digital transformation efforts within the healthcare services sector.

According to Saudi Press Agency, the model is structured to address the needs of field operations comprehensively. It encompasses the entire process from registering patient data and scheduling visits intelligently, to assigning these visits to specific teams and vehicles. Additionally, it includes the management of both in-person and virtual visits, monitoring clinical services, measuring performance indicators, and preparing operational reports.

The primary objectives of the model include improving the coordination of visits, optimizing the use of human resources and vehicles, reducing reliance on manual processes, and increasing data accuracy. Furthermore, it aims to provide real-time operational information to facilitate quicker decision-making and identify areas for improvement. This approach is expected to ensure continuity of care and enhance the overall experience for beneficiaries.